Hosted by:

Customer Branding

Pre-Conference Workshop
Sunday, July 25, 2021
1:00pm – 4:30pm


The world of the Broadband Network Operator is undergoing major change. Communications carriers find themselves in a field of continuous change: changing expectations from the customer, from the regulator and in the digital experience. To stay ahead, companies will need to update their branding and customer strategy. This pre-conference workshop hosted by EPB provides new thinking and new strategies to evaluate, understand and develop the right product mix for your customer base.


Program Agenda

1:00pm Welcome and Opening Remarks

The Value and Impact of Research & Brand Positioning

It is essential to your success as a service provider to understand your customers and evaluate their potential to purchase new services. And, perhaps the most critical component to help you a successful business launch is a strong brand position.  In this session, experts will discuss ways to develop and conduct brand awareness and purchase intent research tailored to your market area to help you estimate your take-rate, anticipate customer behavior, and even forecast sales and revenues.  We’ll discuss methods to help you develop a solid brand positioning which will define your meaningful difference, identify your most critical core consumers, and identify the key    attributes that will drive your business forward from the start.


Digital and Social Marketing Strategies for New Product Launches

With the surge of the digital and social space in the last few decades, more and more peopleb are booting up their lives online. The Internet – online is the beginning and the end of the sales funnel. This makes every business in need of digital marketing.    In this session, experts will discuss the ins and outs of digital and social, why it’s important, what you need to know, how to optimize and much more. Why engage with only a few by word of mouth when you can engage with thousands online?

2:30pm Break

Product Design

A critical element in your success is building out your product set and defining your product messaging, such as features, benefits, internet speed packages, video options, and service bundles, discount strategies and more.  Hear from experts as they discuss their processes and recommendations on how you can build and launch a compelling and successful product set.


Time to Launch

Hear from experts as they share lessons learned from their own system launches.  Learn how they prepared to launch, what was successful and what they would do differently if given the chance.  You’ll hear their thoughts about building awareness, marketing to their customers and how they’re continually working to grow their market share.

4:15pm Closing Remarks